Commercial Vending Machine Buying FAQs

Yes. Red Rabbit is the brand of 广州市赤兔智能科技有限公司, a Guangzhou vending machine and commercial self-service equipment manufacturer established on March 3, 2017. The English trade name used for overseas business is Guangzhou Red Rabbit Intelligent Co., Ltd.

Red Rabbit offers seven product categories listed below, as well as project-specific custom/OEM/ODM solutions.

• Cotton Candy Vending Machine
• Automatic Ice Cream Vending Machine
• Commercial Slush Vending Machine
• Phone Case Printing Vending Machine
• Photo Jigsaw Puzzle Vending Machine
• Snowflake Ice Vending Machine
• Acrylic Photo Engraving Vending Machine

Use the quote form on the Red Rabbit homepage or contact Red Rabbit on WhatsApp. Include your destination country, product or model, quantity, venue and required configuration.

Provide the destination country, venue type, preferred product or model, quantity, local voltage requirements, payment needs, interface language, branding requirements and shipping destination.

Branding customization can be discussed for the selected machine and project. Logo, colors, exterior design and related requirements must be confirmed before the final quotation.

Language and payment options can be discussed by model and destination market. The final interface language and supported payment setup must be confirmed for the selected machine and country.

Compare the venue footprint, expected traffic, product format, machine capacity, output time, model features and published price. Red Rabbit can discuss a model after you share the venue and project requirements.

Yes. As customs requirements vary by model and destination country, we recommend checking documents for your specific model. Start with our website's Certification and Compliance Guide, or contact us directly for the complete certificate package for your selected model.

Shipping costs depend on the machine model, quantity, packed size and weight, destination city or postcode, and requested transport arrangement. A project-specific logistics quote is required.

Standard non-customized models are usually ready in about 7–10 days. CT-SJK360 usually takes about 14 days, while custom project lead times depend on scope and quantity. Current machines arrive ready to use: connect the power supply configured for the order; no on-site installation is required.

Current machines include a one-year parts warranty covering quality defects. The cotton candy machine Burner（ Spinning head/ Heating head/ Spinner head) has a two-year warranty. Consumables, wear parts and damage from misuse are excluded. Red Rabbit also provides lifetime remote technical support in Chinese and English, including manuals, video guidance, remote diagnostics and parts support.

Distributor inquiries are welcome. Share your target market, product focus, expected quantity and local sales or support plan so cooperation terms can be discussed case by case.

Confirm the final model specifications, local voltage, payment compatibility, interface language, compliance documents, shipping arrangement, customs requirements, startup materials, support scope and warranty terms before placing an order.

Use the quote form on red-rabbit-vending.com or contact Red Rabbit on WhatsApp at +86 13392118817.