Vending Machine Procurement FAQ

Yes. Red Rabbit is the brand of 广州市赤兔智能科技有限公司, a Guangzhou vending machine and commercial self-service equipment manufacturer established on March 3, 2017. The English trade name used for overseas business is Guangzhou Red Rabbit Intelligent Equipment Co., Ltd.

The current website covers cotton candy, phone case printing, ice cream, slush and smoothie, snow ice and snowflake ice vending machines, plus custom robotic vending solutions.

Use the quote form on the Red Rabbit homepage or contact Red Rabbit on WhatsApp. Include your destination country, product or model, quantity, venue and required configuration.

Provide the destination country, venue type, preferred product or model, quantity, local voltage requirements, payment needs, interface language, branding requirements and shipping destination.

Branding customization can be discussed for the selected machine and project. Logo, colors, exterior design and related requirements must be confirmed before the final quotation.

Language and payment options can be discussed by model and destination market. The final interface language and supported payment setup must be confirmed for the selected machine and country.

Compare the venue footprint, expected traffic, product format, machine capacity, output time, model features and published price. Red Rabbit can discuss a model after you share the venue and project requirements.

Compliance documents must be checked for the exact machine model and destination market. Buyers should not assume that one document package applies to every Red Rabbit product. The website compliance guide lists the currently reviewed model-document mappings and their verification limits.

Shipping costs depend on the machine model, quantity, packed size and weight, destination city or postcode, and requested transport arrangement. A project-specific logistics quote is required.

Standard non-custom models are generally prepared in about 7-10 days. CT-SJK360 is generally about 14 days, while custom projects depend on scope and quantity. Current machines arrive ready to use: connect the power supply configured for the order and no on-site installation is required.

Current machines have a one-year warranty for quality-related parts. The cotton candy machine burner has a two-year warranty. Consumables, wear parts and damage from misuse are excluded. Red Rabbit also provides lifetime remote technical support in Chinese and English, including manuals, video guidance, remote diagnostics and parts support.

Distributor inquiries are welcome. Share your target market, product focus, expected quantity and local sales or support plan so cooperation terms can be discussed case by case.

Confirm the final model specifications, local voltage, payment compatibility, interface language, compliance documents, shipping arrangement, customs requirements, startup materials, support scope and warranty terms before placing an order.

Use the quote form on red-rabbit-vending.com or contact Red Rabbit on WhatsApp at +86 13392118817.